At U Break We Fix it, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services.

Information We Collect

We may collect personal information when you:

  • Fill out contact or service request forms
  • Book a repair online or by phone
  • Subscribe to our newsletter
  • Contact us via phone, email, or live chat

This may include:

  • Name
  • Email address
  • Phone number
  • Device details (e.g. model, serial number)
  • Postal address (for deliveries and returns)
  • Payment details (processed securely via third-party services)

How We Use Your Information

Your information is used to:

  • Manage and process repair requests
  • Communicate updates or changes about your service
  • Respond to questions or customer support needs
  • Send newsletters or promotions (only if you opt in)
  • Improve our website and customer experience

We never sell or trade your personal data.

Legal Basis for Processing

We collect and use your data based on:

  • Contract: To provide you with the services you requested
  • Consent: If you have agreed to receive marketing from us
  • Legitimate Interest: To improve our service and assist with your queries
  • Legal Obligation: When required by UK laws or regulations

How We Share Your Data

We may share your data with:

  • Couriers for delivery and return of your devices
  • Secure payment processors
  • IT and hosting partners that help run our website
  • Authorities when required by law

We only share what’s necessary and always protect your data.

How We Protect Your Data

We use several security measures to keep your data safe, including:

  • SSL encryption on our website
  • Secure servers and firewalls
  • Limited access to personal data within our team

We store your information only as long as needed to provide our services or to meet legal requirements.

Cookies and Tracking

Our website uses cookies to:

  • Remember your preferences
  • Analyse visitor traffic and trends
  • Improve site performance and marketing

You can disable or manage cookies through your browser settings at any time.

Your Rights

You have the right to:

  • Ask for a copy of your personal data
  • Correct or delete your data
  • Restrict or object to how we use it
  • Withdraw your consent (where applicable)
  • Complain to the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at info@ubreakwefixit.co.uk.

Third-Party Links

Our website may link to other sites for your convenience. We are not responsible for the privacy practices of those sites. Please check their privacy policies before submitting any personal data.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will appear on this page and take effect immediately. Please check back regularly for the latest version.