By using our website and booking any of our services, you agree to the terms outlined below. Please read these Terms and Conditions carefully. If you do not agree with any part of them, please do not use our website or services.

Services Offered

We provide Apple device repair services, including but not limited to MacBook, iMac, iPhone, and iPad repairs. Our services are available through walk-in appointments, mail-in services, and business (B2B) support.

All repairs are carried out by qualified technicians using genuine or high-quality replacement parts. We aim to complete repairs promptly and professionally.

Booking and Payments

Bookings can be made online, by phone, or in person. Payment is required upon collection or completion of service, unless otherwise agreed.

We accept most major debit and credit cards, as well as bank transfers. Payments are processed securely via third-party providers. We do not store your payment card details.

Quotes provided are estimates based on the information given. If the repair requires additional work or parts, we will contact you before proceeding.

Warranty

We offer a warranty of 3 to 6 months on most repairs, depending on the part or service. The warranty covers parts replaced and the specific issue repaired.

The warranty does not cover:

  • Accidental damage
  • Water or liquid damage
  • Damage caused by misuse or tampering
  • Issues unrelated to the original repair

Warranty claims must be supported by the original receipt or invoice.

Liability

While we take great care in handling your device, U Break We Fix it is not responsible for:

  • Data loss that may occur during repair
  • Pre-existing issues not related to the repair
  • Devices that arrive with unreported damage or defects

We recommend backing up your data before sending or bringing in your device.

Turnaround Time

We aim to repair devices within the timeframes quoted. However, repair times may vary based on part availability or the complexity of the issue. We will keep you informed if delays occur.

Mail-In Repairs

For customers using our postal service:

  • You are responsible for securely packaging your device before sending
  • We use tracked and insured services to return your device
  • We are not liable for devices lost or damaged during shipping unless arranged through our collection service

Cancellations and Refunds

You may cancel a service before work has begun. Once work starts or parts are ordered, a cancellation fee may apply.

Refunds are only issued in cases where:

  • We cannot complete the repair
  • A fault cannot be resolved
  • The wrong service was charged in error

Refunds are not given for accidental damage, water damage, or issues unrelated to the original repair.

Use of Our Website

You agree to use our website legally and ethically. You must not:

  • Attempt to access our systems or interfere with website operations
  • Submit false or misleading information
  • Use our content or branding without written permission

We reserve the right to update or change the website without notice.

Intellectual Property

All content on this site, including text, logos, graphics, and images, is the property of [Your Business Name] unless otherwise stated. It may not be copied, distributed, or reused without our written consent.

Privacy

Your personal information is handled in line with our Privacy Policy. By using our services, you agree to the collection and use of your data as described there.

Changes to These Terms

We may update these Terms and Conditions from time to time. Updates will be posted on this page with the “Effective Date” above. Continued use of our services means you accept the latest version.d by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.